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Endpoint Security and Management team is tasked with building, securing, and operating several of Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Corporate Systems Engineering team as a senior Windows Systems Engineer. This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for various Windows Servers (physical and virtual). Secondarily, you will work closely with system architects and other ESM Engineers to support Infrastructure Technology stack.
Provide operational support for Windows Server environment.
Provide end-user support as directed by management and work on multiple functions of high complexity.
Ensure thorough testing of solutions for functionality and compatibility.
Provide capacity planning and performance monitoring to sustain and improve mobility service availability.
Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication.
Provide change request leadership for the deployment of application or infrastructure related changes.
Provide Level 3 support for Microsoft Server for end users, application and administration teams. You must be comfortable in addressing critical incidents.
Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams
Represent the team in change, incident and problem management calls and manage request queues
Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks)
Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence
Develop workflows, process and automation procedures • Proactively identify gaps, risks and issues and escalate to management accordingly
Participate in on-call rotation (24/7 support for 1 week, on a 6 week cycle.)
Microsoft Windows Server Architecture and Administration (5-7 years)
Experience administering file/print servers in a med/large enterprise environment (8,000+ users).
Knowledge and experience with Windows Server 2003/2008/2012.
Ability to establish best practices for monitoring and forecasting of system/application capacity.
Excellent written and verbal communication skills.
Experience in presenting to both technical and management teams.
Must be a self-starter with the ability to work independently and in a collaborative team environment.
Able to lead technical meetings and discussions.
Capable of effectively managing relationships with internal and external partners.
Excellent time management and organizational skills.
Familiarity with AGILE workflows and philosophies.
Knowledge and experience with Active Directory and Group Policy.
Experience in IT infrastructure services: DNS, DHCP, AD Trust Relationships, and TCP/IP.
Understanding of other infrastructure components including Networking, Network Load Balancing, various Operating Systems, SAN/NAS storage, x86 hardware, Single Sign-On solutions, and SaaS Operations (Office365).
Scripting: PowerShell/VB or equivalent.
Microsoft Certifications are a plus (MCSE, MCP, etc.).
Talent Acquisition- North America
Phone: 510-399-7822 | Mobile: 510-585-1527 | email: firstname.lastname@example.org
Address: 6627 Dumbarton Circle Fremont CA 94555